Everything you might be wondering.
If your question is not here, we would genuinely like to hear it — support@ezpila.com.
What is ezpila?
ezpila is a queue management app for micro, small, and medium businesses in the Philippines. Customers join your line by scanning a QR code or opening a short link, then watch their place from their own phone. Your staff call, serve, or skip numbers from a simple dashboard on any device.
Do my customers need to download an app or make an account?
No. Customers scan your QR code or tap your join link, enter a name or mobile number, and get a ticket number in their browser. There is nothing to install and no account to create.
Is ezpila really free?
Yes. The Micro plan is free forever and covers up to 100 customers a day, which is enough for most single-counter shops. You only move to a paid plan when you consistently serve more customers or need extra queues, branches, or staff seats. No credit card is needed to start.
Does ezpila work when the internet goes down?
Yes. ezpila installs to your device like an app and keeps issuing numbers and calling customers with no connection at all. Everything you do offline is stored safely on the device and syncs automatically the moment you are back online, so no ticket is lost.
What kinds of businesses use ezpila?
Any business where people wait in line: cafés and milk tea shops, salons and barbershops, clinics and dental offices, pharmacies, repair shops, government-style service counters, lending and remittance windows, and bakeries during rush hour.
How long does setup take?
A few minutes. Sign up, name your business, create your first queue, and print or display the QR code. You can be serving your first customer on the same visit.
Can I run more than one counter or branch?
Yes. Create a separate queue for each service point and group them by branch. How many queues, branches, and staff seats you get depends on your plan, and you can upgrade at any time without losing data.
Can my staff use their own phones?
Yes. Invite them as manager or assistant seats and they can call the next customer from any phone, tablet, or computer with a browser. Owners keep control over settings and billing.
Is my customers' data safe?
Each business's data is isolated from every other business at both the application and the database layer. We collect only what a queue needs — usually a name or mobile number — and we never sell it. See our Privacy Policy for the full detail, including your rights under the Philippine Data Privacy Act of 2012.
How do customers know when it is their turn?
They watch the live board on their own phone, which updates as you call each number and shows an estimated wait based on your real service speed. On plans with notifications enabled they can also be alerted as their turn approaches.